Management Consultants

RE-ENVISIONING CUSTOMER-ONBOARDING

Paper applications, little automation, problematic customer experience: this financial-service giant’s onboarding process needed an overhaul. We provided a new digital path forward. 

 

COMMERCIAL-PAYMENTS TECHNOLOGY STRATEGY 

The president of a line of business published 15 priorities, and the CIO needed a pragmatic, realistic response on how her own technology group would enable them. The Stemmler Group delivered. 

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EMPLOYEE PERSONAS & JOURNEY MAPPING 

A client needed a rich set of data-driven personas and journeys defined for its employees to inform the company’s tech strategy. Covid-readiness was one piece of the puzzle. 

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CUSTOMER-SERVICING TECH STRATEGY  

A CIO's business partners demanded world-class customer experience, in the face of an overly complex and aging tech ecosystem. We crafted a ‘leapfrog’ strategy that the CIO could deliver with confidence.

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A NEW APPROACH TO OPERATIONAL EXCELLENCE   

A CIO needed operational metrics that would change people’s perspectives, reflecting value delivered, not just work done. We provided implementable short- and long-term recommendations that spanned data quality, report production, ownership models, and incentive structures.

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PRODUCT-SALES PLAYBOOK 

We got a disparate international sales organization to work smarter. We crafted and helped socialize an international sales playbook spanning marketing, positioning, pricing, and implementation. One key result: sales growth of 200 percent.

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RETHINKING DATA GOVERNANCE  

A tier-one global-payments company, amid an increasingly complex regulatory landscape, had a data-governance model that could not keep pace. We provided a comprehensive, outcome-based enterprise data-governance program – and assisted in its successful rollout.

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TRANSFORMATION-PROGRAM MOBILIZATION & EXECUTION 

A major financial-services firm was paying the price for years of under-investing in the most important asset – its workforce. We defined, mobilized, and helped run a transformation-management office, ensuring tangible outcomes for each colleague and measuring progress along the way.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

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EMPLOYEE TECH-EXPERIENCE STRATEGY   

A major regional bank had to improve its colleagues' tech experience. We helped launch the bank's experience-management practice, developing strategy, priorities, and operating model, all informed by industry intelligence and employee needs and behaviors.

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