Paper applications, little automation, problematic customer experience: this financial-service giant’s onboarding process needed an overhaul. We provided a new digital path forward.
COMMERCIAL-PAYMENTS TECHNOLOGY STRATEGY
The president of a line of business published 15 priorities, and the CIO needed a pragmatic, realistic response on how her own technology group would enable them. The Stemmler Group delivered.
EMPLOYEE PERSONAS & JOURNEY MAPPING
A client needed a rich set of data-driven personas and journeys defined for its employees to inform the company’s tech strategy. Covid-readiness was one piece of the puzzle.
CUSTOMER-SERVICING TECH STRATEGY
A CIO's business partners demanded world-class customer experience, in the face of an overly complex and aging tech ecosystem. We crafted a ‘leapfrog’ strategy that the CIO could deliver with confidence.
A NEW APPROACH TO OPERATIONAL EXCELLENCE
A CIO needed operational metrics that would change people’s perspectives, reflecting value delivered, not just work done. We provided implementable short- and long-term recommendations that spanned data quality, report production, ownership models, and incentive structures.
We got a disparate international sales organization to work smarter. We crafted and helped socialize an international sales playbook spanning marketing, positioning, pricing, and implementation. One key result: sales growth of 200 percent.
RETHINKING DATA GOVERNANCE
A tier-one global-payments company, amid an increasingly complex regulatory landscape, had a data-governance model that could not keep pace. We provided a comprehensive, outcome-based enterprise data-governance program – and assisted in its successful rollout.
TRANSFORMATION-PROGRAM MOBILIZATION & EXECUTION
A major financial-services firm was paying the price for years of under-investing in the most important asset – its workforce. We defined, mobilized, and helped run a transformation-management office, ensuring tangible outcomes for each colleague and measuring progress along the way.
EMPLOYEE TECH-EXPERIENCE STRATEGY
A major regional bank had to improve its colleagues' tech experience. We helped launch the bank's experience-management practice, developing strategy, priorities, and operating model, all informed by industry intelligence and employee needs and behaviors.
Contact us to learn more about any of these capabilities and how we might tailor them to your organization.
The Stemmler Group is headquartered in metro NYC, with clients and consultants worldwide.